Crawl
Build Trust and Reduce Friction
At the Crawl stage, we help HR teams make immediate improvements that employees feel quickly, without disrupting the plan. The focus is on access, clarity, and early wins.
Employees gain easier access to care through telehealth and basic navigation support, reducing unnecessary ER visits and frustration. Foundational wellness and preventive programs help employees feel supported rather than managed. For HR, this stage reduces complaints, simplifies administration, and creates confidence that the organization is investing in employee wellbeing while laying the groundwork for future improvement.
What HR sees: fewer questions, fewer escalations, higher early engagement
What employees feel: easier access, faster answers, less confusion
Walk
Improve Experience and Engagement
In the Walk stage, benefits become easier for employees to understand and easier for HR to manage. We align vendors, communication, and plan design so employees know where to go and how to use their benefits.
Care navigation becomes proactive rather than reactive. Employees are guided toward high-quality, cost-effective providers and supported through complex care decisions. HR benefits from clearer communication, stronger vendor accountability, and reduced day-to-day plan friction. This is where trust in the benefits program starts to grow.
What HR sees: better utilization, stronger vendor performance, improved employee feedback
What employees feel: guidance, confidence, and support when it matters
Run
Deliver Measurable Workforce Impact
At the Run stage, benefits actively support retention, productivity, and workforce stability. Employees experience better outcomes through high-quality provider networks, centers of excellence, and value-based plan designs that reward smart healthcare choices.
HR leaders gain tools to manage high-cost claims more effectively without putting the burden on employees. Communication is intentional and data-informed, helping employees engage in their care rather than avoid it. The benefits program becomes a competitive differentiator in recruiting and retention.
What HR sees: lower disruption from major claims, improved retention, stronger engagement metrics
What employees feel: better care, less financial stress, and real support during major health event
Fly
Create a Best-in-Class Employee Experience
At the Fly stage, benefits are fully integrated into the employee experience. Concierge-level support, narrow high-quality networks, and thoughtful plan design eliminate unnecessary barriers to care.
Employees and their families receive white-glove guidance through surgeries, chronic conditions, and complex care, often with little to no out-of-pocket cost when they engage the program. HR teams spend less time managing crises and more time supporting culture, talent strategy, and growth. Benefits become a source of pride rather than frustration.
What HR sees: simplified administration, minimal escalations, strong trust in the benefits program
What employees feel: clarity, confidence, and genuine support from their employer